25030 Avenue Stanford unit 220, Santa Clarita California 91355 Mon - Fri (8:00 AM - 4:00 PM)
The Chimney Experts respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information provided through our website, phone calls, forms, emails, service appointments, and other communications.
By using our website or contacting The Chimney Experts, you agree to the practices described in this Privacy Policy.
The Chimney Experts may collect personal and service-related information, including:
Name
Phone number
Email address
Property address
Mailing address
Service address
Appointment details
Service request information
Photos or documentation related to service
Payment information
Communication history
Website form submissions
Information provided by real estate agents, property managers, or authorized representatives
We may also collect limited website usage information, such as browser type, device type, pages visited, referral source, and general website activity.
Information collected by The Chimney Experts may be used to:
Respond to inquiries
Schedule appointments
Confirm service details
Provide inspections
Prepare estimates
Complete approved services
Process payments
Send invoices or receipts
Communicate service recommendations
Maintain customer records
Provide customer support
Improve our website and services
Follow up regarding service needs
Send occasional business communications, where permitted
Comply with legal or regulatory requirements
When you submit a form on our website, the information you provide is used to respond to your request, schedule service, answer questions, or provide additional information about our services.
Please do not submit sensitive personal information through website forms unless specifically requested.
Phone, Email & Text Communications
By contacting The Chimney Experts, you authorize us to respond by phone, email, text message, or other communication methods using the contact information you provide.
Messages may relate to appointment scheduling, service reminders, estimates, invoices, inspection results, repair recommendations, or customer service.
Standard message and data rates may apply for text communications.
Payment Information
If payment is made by credit card, debit card, or electronic payment method, payment information may be processed by a third-party payment processor.
The Chimney Experts does not intentionally store full credit card numbers on its website. Payment processors may collect and process payment information according to their own privacy and security policies.
The Chimney Experts does not sell customer personal information.
We may share information only when reasonably necessary, such as with:
Service technicians
Office staff
Payment processors
Scheduling systems
Website or technology providers
Authorized subcontractors or vendors, if applicable
Real estate professionals or property representatives authorized by the customer
Legal, regulatory, or government authorities when required
Information is shared only as needed to provide service, operate our business, comply with law, or protect our rights and customers.
Cookies & Website Tracking
Our website may use cookies or similar technologies to improve website functionality, understand visitor activity, and improve the user experience.
Cookies may help us understand:
Which pages are visited
How visitors find our website
What devices or browsers are used
How users interact with website forms or content
You may adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.
Third-Party Links
Our website may contain links to third-party websites, resources, payment platforms, social media pages, review sites, or licensing verification pages.
The Chimney Experts is not responsible for the privacy practices, security, accuracy, or content of third-party websites. Customers should review the privacy policies of any third-party websites they visit.
Data Security
The Chimney Experts takes reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.
However, no method of internet transmission, email communication, electronic storage, or website security is completely secure. We cannot guarantee absolute security of information transmitted online.
Data Retention
The Chimney Experts may retain customer information, service records, invoices, reports, photos, estimates, and communication history for business, legal, tax, warranty, insurance, and recordkeeping purposes.
Information may be retained for as long as reasonably necessary to support business operations and comply with applicable requirements.
Your Privacy Choices
Customers may contact The Chimney Experts to request updates to their contact information or to ask questions about how their information is used.
You may also request to stop receiving non-essential marketing communications. Service-related communications may still be sent when necessary for appointments, estimates, invoices, or customer support.
Children’s Privacy
The Chimney Experts does not knowingly collect personal information from children under the age of 13. Our website and services are intended for homeowners, property owners, tenants, real estate professionals, property managers, and adults seeking chimney-related services.
California Privacy Notice
The Chimney Experts is located in California and respects the privacy rights of California residents.
California residents may have certain rights regarding their personal information, including the right to request information about the personal data collected, used, or shared, subject to applicable legal limitations.
To make a privacy-related request, please contact us using the contact information listed below.
Updates to This Privacy Policy
The Chimney Experts may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.
Continued use of our website or services after changes are posted means you accept the updated policy.
For questions about these policies, our privacy practices, or our website terms, please contact:
The Chimney Experts
25030 Avenue Stanford, Unit 220
Valencia, CA 91355
Phone: (661) 464-1925
Certified & Licensed — CSLB #948720
Effective Date: 4/30/2026

25030 Avenue Standford, Unit 220
Valencia, CA 91355
(661) 464-1925
Certified & Licensed - CSLB #948720
Serving Los Angeles County & Ventura County
COPYRIGHT © 2026 The Chimney Experts | All Rights Reserved | Privacy Policy | Powered by The Watters Group