• 25030 Avenue Stanford unit 220, Santa Clarita California 91355 Mon - Fri (8:00 AM - 4:00 PM)

Privacy Policy

Our Commitment to Privacy

The Chimney Experts respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information provided through our website, phone calls, forms, emails, service appointments, and other communications.

By using our website or contacting The Chimney Experts, you agree to the practices described in this Privacy Policy.

Information We May Collect

The Chimney Experts may collect personal and service-related information, including:

  • Name

  • Phone number

  • Email address

  • Property address

  • Mailing address

  • Service address

  • Appointment details

  • Service request information

  • Photos or documentation related to service

  • Payment information

  • Communication history

  • Website form submissions

  • Information provided by real estate agents, property managers, or authorized representatives

We may also collect limited website usage information, such as browser type, device type, pages visited, referral source, and general website activity.

How We Use Your Information

Information collected by The Chimney Experts may be used to:

  • Respond to inquiries

  • Schedule appointments

  • Confirm service details

  • Provide inspections

  • Prepare estimates

  • Complete approved services

  • Process payments

  • Send invoices or receipts

  • Communicate service recommendations

  • Maintain customer records

  • Provide customer support

  • Improve our website and services

  • Follow up regarding service needs

  • Send occasional business communications, where permitted

  • Comply with legal or regulatory requirements

Website Forms

When you submit a form on our website, the information you provide is used to respond to your request, schedule service, answer questions, or provide additional information about our services.

Please do not submit sensitive personal information through website forms unless specifically requested.

Phone, Email & Text Communications

By contacting The Chimney Experts, you authorize us to respond by phone, email, text message, or other communication methods using the contact information you provide.

Messages may relate to appointment scheduling, service reminders, estimates, invoices, inspection results, repair recommendations, or customer service.

Standard message and data rates may apply for text communications.


Payment Information

If payment is made by credit card, debit card, or electronic payment method, payment information may be processed by a third-party payment processor.

The Chimney Experts does not intentionally store full credit card numbers on its website. Payment processors may collect and process payment information according to their own privacy and security policies.

Sharing of Information

The Chimney Experts does not sell customer personal information.

We may share information only when reasonably necessary, such as with:

  • Service technicians

  • Office staff

  • Payment processors

  • Scheduling systems

  • Website or technology providers

  • Authorized subcontractors or vendors, if applicable

  • Real estate professionals or property representatives authorized by the customer

  • Legal, regulatory, or government authorities when required

Information is shared only as needed to provide service, operate our business, comply with law, or protect our rights and customers.


Cookies & Website Tracking

Our website may use cookies or similar technologies to improve website functionality, understand visitor activity, and improve the user experience.

Cookies may help us understand:

  • Which pages are visited

  • How visitors find our website

  • What devices or browsers are used

  • How users interact with website forms or content

You may adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.


Third-Party Links

Our website may contain links to third-party websites, resources, payment platforms, social media pages, review sites, or licensing verification pages.

The Chimney Experts is not responsible for the privacy practices, security, accuracy, or content of third-party websites. Customers should review the privacy policies of any third-party websites they visit.


Data Security

The Chimney Experts takes reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.

However, no method of internet transmission, email communication, electronic storage, or website security is completely secure. We cannot guarantee absolute security of information transmitted online.


Data Retention

The Chimney Experts may retain customer information, service records, invoices, reports, photos, estimates, and communication history for business, legal, tax, warranty, insurance, and recordkeeping purposes.

Information may be retained for as long as reasonably necessary to support business operations and comply with applicable requirements.


Your Privacy Choices

Customers may contact The Chimney Experts to request updates to their contact information or to ask questions about how their information is used.

You may also request to stop receiving non-essential marketing communications. Service-related communications may still be sent when necessary for appointments, estimates, invoices, or customer support.


Children’s Privacy

The Chimney Experts does not knowingly collect personal information from children under the age of 13. Our website and services are intended for homeowners, property owners, tenants, real estate professionals, property managers, and adults seeking chimney-related services.


California Privacy Notice

The Chimney Experts is located in California and respects the privacy rights of California residents.

California residents may have certain rights regarding their personal information, including the right to request information about the personal data collected, used, or shared, subject to applicable legal limitations.

To make a privacy-related request, please contact us using the contact information listed below.


Updates to This Privacy Policy

The Chimney Experts may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

Continued use of our website or services after changes are posted means you accept the updated policy.

Contact Information

For questions about these policies, our privacy practices, or our website terms, please contact:

The Chimney Experts
25030 Avenue Stanford, Unit 220
Valencia, CA 91355
Phone: (661) 464-1925
Certified & Licensed — CSLB #948720

Effective Date: 4/30/2026

25030 Avenue Standford, Unit 220

Valencia, CA 91355

(661) 464-1925

Certified & Licensed - CSLB #948720

Serving Los Angeles County & Ventura County

COPYRIGHT © 2026 The Chimney Experts | All Rights Reserved | Privacy Policy | Powered by The Watters Group